Customer Service at Rue21 is Sharpening, Making the Great

Customer Service at Rue21

After entering into agreements with certain of its lenders to reduce the c company’s debt and provide additional capital to support its restructuring, the teen specialty retailer Rue21 Customer Service announced today that it has filed a voluntary petition for Reorganisation of the bankruptcy code in the bankruptcy court for the Western District of Pennsylvania.

Customers should expect business as usual from Rue21’s customer service team during the transition. This restructuring is a major step forward in Rue21 Customer Service’s efforts to become a leaner, more effective retail operation.

Last month, out of a total of 1,179 stores, the company began the process of eliminating about 400 underperforming stores in order to streamline operations, better align the size of its footprint with market realities, and focus on its hundreds of high-performing sites. Rue21 Customer Service may opt to shut down more locations as it manages its real estate lease portfolio.

Discount Coupons just for You

Rue21’s abundance of sales makes it easy to cut costs on your purchases. Free and permanent Rue21 student discount. Common price reductions start at 10% and go all the way down to 80% for clearance items. Rue21 coupons are use by entering a code into a box for a price reduction throughout the purchasing process.

Signed Have for Restructuring Assistance

As part of its reorganisation, Rue21 Customer Service has engaged into a Restructuring Support Agreement with a subset of its stakeholders. The RSA verifies that the Debtors’ most important stakeholders are behind the restructuring process, and looks forward to the Debtors emerging from chapter 11 proceedings in the fall of 2017 with a significantly deleveraged balance sheet, among other things.

Term Loan Security Agreement for the Company

The Restructuring Support Agreement was signed by the main shareholder, bondholders holding 60.2% of the issued and existing unsecured notes, and lenders holding 96.8% of the secured term loan of the Company. The Company has also reached agreements with a subset of its existing term loan lenders and its existing ABL lenders to obtain up to $125 million in debtor-in-possession financing, subject to Court approval.

Organizational Operations Are Proceeding Normally In the Midst of Reorganising its Financial Resources

To secure debtor-in-possession financing of up to $50 million via new money term loan. The corporation needs capital to continue operating normally while it Reorganizes its finances. During the process of Reorganisation, the additional funds will be useful in helping with day-to-day operations. Maintaining all existing client programmes, including gift card offerings, paying employees as usual, and paying vendors on time for any allowed goods and services supplied on or after the filing date.

Market Share and State-of-the-Art Products

To ensure that Rue21 Customer Service has the best possible future, the company is taking steps to improve its financial standing, streamline its operations, and reduce the number of stores it operates. Rue21 is able to succeed despite the industry’s downturn because of its hundreds of thriving stores, loyal customer base, and innovative offerings.

Enhanced Support for Our Clients and Collaborators

As a result of this process, we will be able to better serve our consumers, suppliers, and business partners, and the future of rue21 will be bright. Our lenders have expressed confidence in our ability to prosper despite the rapid transformation of the retail industry.

Initiatives Designed to Retain Customers

The typical paperwork, including first day motions, has been submitt with the court by the Company to ensure a smooth transfer. Payment of wages, salaries, and benefits earned before to the filing date, maintenance of customer loyalty programmes, and regular payments to vendors and suppliers for products and services supplied on or after the filing date are all among the requests made in these files.

Goal in the Field of Style

Rue21, a trendy teen retailer, believes that personal style is an integral part of coming of age. Choose a style and stick with it. You are a unique person who needs stimulating novelties to help you claim complete control over your personal style. To that end, the store provides as many price points as feasible for its newest fashions. Its declared intention is to create a level playing field in the fashion industry.

Fashionable Discretion Shop

Rue21 Customer Service, which is headquarter in a Pittsburgh suburb, also has 1,179 physical facilities across 48 states. If you’re interest in learning more. In anticipation for significant growth in 2019, Rue21, the store where you can express yourself through clothing, has joined with Kibo, a cloud-based e-commerce platform.

Process Improvement via Design

Senior Vice President of Supply Chain at rue21, Steve Lyman, says that Kibo was choose due to the company’s ability to provide an out-of-the-box solution that reduces implementation time, as well as the company’s collaborative approach to implementation and assistance in designing highly efficient process flows.

Workflow Optimization Methods and Procedures

In addition to the solutions, integrations, best practises, workflows, adoption, and training, Rue21 Customer Service received assistance from a Kibo project manager and a customer success adviser.

Experiences for Customers

We’re thrille to work with Rue21’s CS to deliver a turnkey answer that will elevate their service to customers even further. During busy shopping periods, when convenience and speed are prioritise, rue21 will continue to attract customers by expanding its selection of items that satisfy their needs. This Pittsburgh, Pennsylvania-based clothing retailer has 752 brick-and-mortar stores and an extensive web presence across 45 states.

The Newest Trends in Clothing may be Find in Stores.

In addition, by doing their shopping online, consumers may get access to the newest trends and most popular brands. The Rue21 brand encompasses a number of different stores and departments, such as rue beauty, ruebleu, and rue Decor. Some rue21 stores now stock clothing for males and a plus-size collection called rue plus, in an effort to appeal to a wider range of clients.

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